Identify issues BEFORE they impact patient care
Doctors should not be testing systems and finding problems. Heartbeat proactively validates every application allowing IT to solve problems before physicians even know about them.
Determine WHICH system or server is down / slow
In traditional troubleshooting it can take 90-120 minutes from the time a ticket is opened to the identification of the problem device. Heartbeat finds the problem in seconds allowing the team to focus their efforts.
Eliminate "FINGER-POINTING" between vendors
With definitive proof of where the problem is vendors and teams can get right to the point and bring systems back online. No more passing the buck and blaming another team / vendor.