HEARTBEAT™ CONTINUOUS VIGILANCE
We aspire to build a future where every patient receives the quality of care we want for our own family members. Every time a physician treats a patient, they should have access to the imaging studies. Medical imaging is a cornerstone of clinical care and when images are unavailable, patients are put at risk. With Heartbeat™, we make sure doctors have the tools they need, when they need them, to provide the best patient care possible.
System issues are patient safety issues. 18% of IT help desk calls result in patient harm because physicians do not have all the information needed to make treatment decisions. Heartbeat™ protects patients by ensuring imaging systems are operational.
When doctors are reporting system issues to IT support, they have become highly paid testers. Heartbeat™ proactively verifies every application along the imaging chain so problems are eliminated before physicians even know about them.
Before Heartbeat™ it could take 60-90 minutes from the time an IT support ticket is opened to when the root cause is identified. Heartbeat™ finds the source of the problem in seconds so the imaging IT team can get right to work on a resolution.
Intelligent, automated monitoring of every device, application, server, modality and integration point across your mission-critical imaging systems. Heartbeat™ never sleeps – vigilantly checking each and every link along the imaging chain – all day, every day. The moment the imaging system slows or breaks down, Heartbeat™ will detect it and alert your IT team.
Heartbeat™ includes an enterprise dashboard that empowers system administrators to monitor all imaging nodes centrally. Eliminating false positives and volumes of spam emails from siloed vendor-specific monitoring applications lets the IT team see the big picture. When a problem is detected, the team can troubleshoot further with the vendor’s tools.
Heartbeat™ simulates the way users work with your imaging system, by moving studies. Rather than simply checking if a service is running, Heartbeat™ verifies images can be viewed, which is the only test that truly matters. Automating the process and simulating end-to-end workflow, Heartbeat™ takes doctors out of the testing loop, and ensures the system is ready when they need it most.
Heartbeat™ proactive monitoring provides immediate notification to the responsible IT team member so they can take action BEFORE patient care is compromised. Configurable notification types include text messages, emails or both. Heartbeat™ ensures your IT team will never be the last to know when and where there is an imaging system issue.
Heartbeat™ keeps track of every incident and slowdown across the imaging chain, then produces easy to digest data visualizations to pinpoint trends. The dashboard shows incidents by device, date and time, and reports can be downloaded for management review. Heartbeat™ also tracks system uptime performance.
Small system issues can quickly turn into significant problems if they are not addressed immediately. With Heartbeat™ proactive monitoring, the IT team can quickly identify and resolve issues before they turn into enterprise-wide outages. This means downtime can be significantly reduced if not eliminated.