A Better way is here

Identify issues BEFORE they impact patient care

Doctors should not be testing systems and finding problems.   Heartbeat proactively validates every application allowing IT to solve problems before physicians even know about them.

Determine WHICH system or server is down / slow

In traditional troubleshooting it can take 90-120 minutes from the time a ticket is opened to the identification of the problem device.  Heartbeat finds the problem in seconds allowing the team to focus their efforts.

Eliminate "FINGER-POINTING" between vendors

With definitive proof of where the problem is vendors and teams can get right to the point and bring systems back online.  No more passing the buck and blaming another team / vendor. 


How Heartbeat can help

Proactively Monitoring

Monitor every application, every server, every modality and every integration between systems 24x7x365. Think of Heartbeat as a bot that never sleeps and is checking everything all day every day. The moment that something starts to go wrong or even SLOW Heartbeat will find it!

Reporting and Tracking

Heartbeat tracks every issue and every slowdown on every server, then provides easily digestible charts pinpointing trends.  Show incidents by device, day or time over multiple windows, even download a record of all incidents.  Heartbeat shows where problems are occurring in the environment and even tracks system uptime!

Immediate Notification

Heartbeat provides immediate notification of issues to the right person at the right time BEFORE patient care is impacted. Configurable notifications include Text, email or both. Never be the last to know when there is a system issue!

Reduced or Avoided Downtimes

Finding problems when they are small lets IT fix the issue before it becomes an outage. When there is a problem the tools that Heartbeat provides lets IT determine the root cause quickly and easily with no finger-pointing. Armed with this knowledge the team can focus on getting the system back online quickly.

Enterprise Dashboard

Heartbeat’s enterprise dashboard, monitoring all imaging systems in one place enhances vendor’s tools and empowers IT. Eliminating false positives and spam email from siloed vendor-specific monitoring lets IT see the big picture. When there is a problem the team can “deep dive” with the vendor tools.

Doctors are no longer testers

Heartbeat tests the way users use the system, by moving images. It does not simply look to see if a server is running, but it ensures that images can be viewed, which is the only metric that matters. By automating the process and simulating a workflow Heartbeat can get doctors out of the testing loop, and at the same time guarantee that the system will be there when the doctors need it to be.

About Us

We provide immediate notification of issues,
so that IT can focus on IT and physicans can focus on patients.

Our History

Heartbeat has been developed for imaging professionals by imaging professionals.  Having worked at dozens of the largest IDN’s in North America we have designed, implemented and managed the largest enterprise imaging systems out there.  In the day to day management of these systems, we found that the tools available didn’t meet our needs.

As IT professionals we wanted to know our systems were down BEFORE our physicians were impacted.  When we couldn’t find the tools we wanted, we decided to build them.  Now we want to offer those same tools to other health systems to improve system availability and better patient care.

Our Vision

We want to give system administrators the tools to identify problems and fix them before it ever impacts a physician or patient care.  While we can’t prevent all problems we can identify them and allow the IT professionals in the organization to focus all hands on deck to fix the problem instead of calling a user back to request more information.  

The # 1 feature requested by physicians in a PACS is active monitoring. We provide that in spades by not only monitoring PACS, but the archive, modalities and every step in between.  We see ourselves as truly saving patient’s lives…. one server at a time!

How to Reach Us

We would love to hear from you!

Reach out to us and let’s begin the conversation about how Heartbeat can help your organization achieve the next level of system uptime and physician satisfaction.



Heartbeat by Intelligent Imaging

608 E Hickory Street Suite 128
Denton
TX 76205
United States
(817) 913-7599
Contact@ImagingHeartbeat.com
Fax: (940) 239-6800